“When Street Team member (weact.org), and Harlem resident, Betty Fincher inquired about the best way to have garbage complaints addressed, Supervisor Milagros Medina of the Department of Sanitation (DOS) informed the team that calling 311 and stating specific problems was the most effective manner of problem resolution. She stated that handling 311 phone calls was of high priority to DOS.
She further explained that each supervisor receives a list of 311 complaints in the morning and the majority must be hand-delivered before the end of the day. Supervisor Duncan also mentioned that residents could help improve garbage maintenance by recycling properly and tying up garbage bags.”
Source: www.weact.org